True.com online dating service website to date online, meet singles, post personal ads, post pictures, chat in chatrooms, take personality test, flirt and get date

Q: What does TC mean, as part of a member name or email signature?
A: TC stands for TRUE Crew — our devoted customer care staff — who are on-site to make sure that your experience is the best that it can be.  When you get a wink or a note from a TC, wink back to say "Hi." We're glad you're here with us!

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Q: How do I change my screen name?
A: Please contact Customer Care by email or by phone toll free at 1.866.583.TRUE (8783) or, for international callers 1.214.775.0866 (toll charges apply).

Q: How do I change my password?
A: Follow the steps below to change your password:

1.	Browse to http://www.true.com
2.	Enter your screen name and password in the top right corner.
3.	Click LOG IN.
4.	Follow the MY ACCOUNT link (underneath MY TOOLS, on the left).
5.	Click CHANGE MY PASSWORD.
6.	Enter your old password, or the password that was just sent to you by TRUE.
7.	Enter the new password you would like to use and verify it in the boxes indicated.
8.	Click UPDATE PASSWORD.

Q: How do I change my personal email address?
A: Follow the steps below to change your email address:

1.	Browse to http://www.true.com
2.	Enter your screen name and password in the top right corner.
3.	Click LOG IN.
4.	Follow the MY ACCOUNT link (underneath MY TOOLS, on the left).
5.	Click UPDATE MY PRIVATE EMAIL ADDRESS.
6.	Enter your new email address and verify it in the boxes indicated.
7.	Click UPDATE EMAIL.

Q: How do I manage my email options?
A: Follow the steps below to access your email options:

1.	Browse to http://www.true.com
2.	Enter your screen name and password in the top right corner.
3.	Click LOG IN.
4.	Follow the MY ACCOUNT link (underneath MY TOOLS, on the left).
5.	Click UPDATE MY EMAIL OPTIONS.
6.	Select or deselect any of the options you want to change.
7.	Click SAVE CHANGES.

Q: How do I stop receiving tips and advice emails?
A: If you would prefer to NOT receive TRUE's tips and advice by email, simply log in to your email options page, and uncheck the box next to SEND ME ESSENTIAL TIPS AND ADVICE TO MAKE THE MOST OF MY TRUE MEMBERSHIP.  Then click SAVE CHANGES.

Q: How do I check my membership status?
A: Please contact Customer Care by email or by phone toll free at 1.866.583.TRUE (8783), or for international callers 1.214.775.0866 (toll charges apply).

Q: How do I turn on/off Auto Login?
A: To turn on Auto Login, go to the secure login box on the upper right-hand corner of the TRUE home page and check the box next to REMEMBER ME.  To turn off Auto Login, you must first log off of TRUE.  Then, go to the secure login box on the upper right-hand corner of the TRUE home page and uncheck the box next to REMEMBER ME.

Q: How do I update my profile information?
A: Click MY PROFILE at the top of the page.  My Profile lets you edit your profile and view how other members see you.  TRUE highlights actions you should take to get more attention from singles you’d like to meet.  Click ADD to enter information or EDIT to change information you have already entered.

Q: My computer is set to block pop-up ads.  Will this interfere with my ability to take any of the compatibility tests or get into the chat rooms?
A: Yes, your Internet browser may be preventing you from using our chat rooms or taking any of the compatibility tests.

• Disable your pop-up blockers (using your browser's Tools menu or search for "pop-up blockers" in Help (in your browser’s toolbar). 

Q: How do I get my password or screen name?
A: Go to the log-in page and click on "FORGOT PASSWORD." Enter the email address you used when you signed up with TRUE and we'll send your password and screen name information to you right away. 

Q: How do I stop receiving email at my private email address?
A: To stop receiving emails at your private email address, simply follow these steps:

1.	Browse to http://www.true.com
2.	Enter your screen name and password in the top right corner.
3.	Click LOG IN.
4.	Follow the MY ACCOUNT link (underneath MY TOOLS, on the left).
5.	Follow the UPDATE MY EMAIL OPTIONS link.
6.	Uncheck the box next to SEND ME COPIES OF EMAILS I RECEIVE
7.	Click SAVE CHANGES.

Q: How do I add TRUE.com to my email safe sender list to ensure I receive all my important messages?
A: Your email provider might not deliver all of your messages to your inbox.  Follow the easy instructions below to make sure you get all your messages from TRUE singles!
Note: Instructions vary depending on your browser or email client version.

MSN Windows Live/Hotmail

1. Log on to your MSN Windows Live or Hotmail account. 
2. Click OPTIONS at the top left.
3. Select MORE OPTIONS from the drop-down list.
4. Select SAFE AND BLOCKED SENDERS underneath Junk e-mail.
5. Select SAFE SENDERS.
6. Enter "customercare@true.com" in the email line.
7. Click ADD TO LIST.

AOL

1. Log in to AOL.
2. Click AOL mail.
3. Click Contacts.
4. Click + NEW to add a contact.
5. Add "customercare@true.com" to the email line.
6. Then click CREATE at the top.

Yahoo

1. Go to Yahoo.
2. Click Yahoo mail.
3. Sign in.
4. Click ADD next to CONTACTS in the left nav bar.
5. Add "customercare@true.com" to the email address line.
6. Then click SAVE at the top.

Gmail

1. Log in to Gmail.
2. Click CONTACTS along the left side of any page.
3. Click NEW CONTACT button in the top left corner of the Contact Manager.
4. Enter "customercare@true.com" in the email line.
5. Click SAVE.

If you experience any problems in adding us to your contact/safe sender list, please contact your email provider for more details.

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Customer Care: Please contact Customer Care by email or by phone.  8 a.m.  — 8 p.m.  Central Time, Monday through Friday; 9 a.m.  — 6 p.m.  Central Time, Saturday and closed on Sunday. 

Phone toll-free at 1.866.583.TRUE (8783) or, for international callers, 1.214.775.0866 (toll charges apply) about any issues, such as Web site help or billing inquiries. 
Public Relations — Contact TRUE about public relations opportunities.
Doing business with us — Contact TRUE about business opportunities, including advertising, promotions, sponsorship opportunities or affiliate programs.
Employment — Contact TRUE about career opportunities.

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Q: I'm having trouble signing up on TRUE.  What do I do?
A: To enter the Web site, you will first need to follow these steps of membership:

	1.	Obtain a screen name and password, and provide us with some basic information.
	2.	Create your profile.
		- About Me and Who I'd Like
		- Upload Photo
	3.	Take our compatibility tests
	4.	Finalize your profile.

If you have any further questions, please contact Customer Care by email or by phone toll free at 1.866.583.TRUE (8783) or, for international callers, 1.214.775.0866 (toll charges apply).

Q: Can my password be the same as my email address?
A: No.  In order to protect your privacy, we require that your password be different from your email address.

Q: Can I include my full date of birth in my screen name or profile?
A: No.  As part of our effort to provide a safer online dating experience, we do not allow members’ screen names or profiles to include their full birth dates.

Q: Your system tells me that my email address is already taken.  How can this be? I don't remember signing up with TRUE in the past.
A: Please contact Customer Care by email or by phone toll free at 1.866.583.TRUE (8783) or, for international callers, 1.214.775.0866 (toll charges apply).

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Q: When do I become a member?
A: To become a member, all you have to do is complete your profile, agree to the TRUE Code of Ethics and User Agreement, and activate your account.  That's all there is to it.

Q: How much does a membership cost?
A: Membership is free.  When you complete your profile, agree to abide by the TRUE Code of Ethics and User Agreement and post a picture, you will automatically become a member.  We offer several subscription levels, including the ability to communicate with other quality singles on the site: $49.99 for one month (30 days), $79.99 for three months (90 days) and $129.99 for six months (180 days).Click here to subscribe now.

Q: Why do I have separate charges on my billing statement for chat and coaching?
A: Chat and coaching are additional, optional services to enhance your core membership.  Billing these services separately helps you manage your subscriptions.

Q: Why are subscription levels day-based?
A: Subscription levels are day-based (30 days, 90 days, 180 days) in order to provide you with an easier, more consistent way to monitor your subscription.

Q: Can I contact other members?
A: When you are ready to communicate with other members, we will perform criminal background screening using some of the largest criminal records databases on the Internet.  We will also require you to verify your single status and certify that you are not married.  If you have no felony convictions and are currently unmarried, you will be allowed to contact other TRUE members.

Q: I'm currently legally separated.  Why can't I communicate with TRUE members?
A: TRUE policy prohibits separated individuals from contacting our members.  Once you have a final divorce decree from the courts, we encourage you to return to TRUE and take a free trial.

Q: I received a DUI 10 years ago.  Does this mean I cannot become a member?
A: DUI is a serious offense; however, what we are looking for are felony offenses.  Many DUI offenses are not felonies.  If our database indicates that your DUI offense was not a felony conviction, you may be eligible for membership.  Please contact Customer Care by email or by phone toll-free at 1.866.583.TRUE (8783) or, for international callers, 1.214.775.0866 (toll charges apply).

Q: How do I cancel my membership?
A: Are you sure you want to cancel? If so, click here

Q: How do I reinstate my membership?
A: Please contact Customer Care by email or by phone toll-free at 1.866.583.TRUE (8783) or, for international callers 1.214.775.0866 (toll charges apply), to reinstate your membership.

Q: How do I check my membership status?
A: To check your membership status, simply log in and follow the MY ACCOUNT link, underneath MY TOOLS, on the left.  If you are a subscriber, click CHANGE MY SUBSCRIPTION and your status will appear at the top of the next screen.  If you are not a subscriber, you can subscribe from that page in order to enjoy full site benefits, which allow you to chat with and email other subscribers.

Q: Why do I see more than one charge on my statement for my subscription?
A: Your main charge is your core subscription.  Exclusive accesses to the Coaching Center and to TRUE live chat are billed separately from your core subscription.  The Coaching Center gives you the latest tips and advice on how to create a winning profile, send no-fail email, and more.  TRUE live chat -- which features optional videochat -- lets you get up-close and personal with other TRUE singles in chat rooms and in one-on-one private chats.

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Q: How do I post my FREE profile?
A: You can post your FREE profile by visiting the TRUE home page and clicking on SIGN UP FREE!

Q: How do I update my profile?
A: Log in, click GET BETTER MATCHES, then click on any of the options you'd like to change. 

Q: Where can I see how my profile appears to other members?
A: Click MY PROFILE at the top of the page.  Above your photo you’ll see two options: EDIT MY PROFILE and HOW OTHERS SEE ME.  Choose HOW OTHERS SEE ME. 

Q: I need help writing my description and describing who I’d like to meet.  Can I get help?
A: TRUE makes it easy to fill out your profile! Our EasyWriter tool can help write your headline, your About Me description and your Who I’d Like to Meet section.  Just click on the GO button in the EasyWriter box next to the section you’d like help with. 

Q: What are the TRUE profile guidelines?
A: Please view our User Agreement for information about profile guidelines.

Q: How do I hide my profile?
A: To hide your profile, log in, then select HIDE MY PROFILE inside of the PROFILE CONTROLS box.  To make your profile visible again, click MAKE MY PROFILE VISIBLE.

Q: What is My Home?
A:My Home is your dashboard for TRUE.  From here, you can see what’s going on around the site – who’s seen your profile, who’s online now, what’s going on in the chat rooms – plus run 1-click searches to find your best matches.  Most members start their TRUE visits on My Home.

Q: How do I update My Current Status?
A:Update your status on either My Profile or My Home using the My Current Status box.

Q: What is RelyID?
A: When you see the RelyID logo on someone’s profile, that means that member’s identity has been verified by RelyID, an independent identity verification service.  Using public information, RelyID validates a person’s first and last names, age and city of residence.

Q: How do I subscribe to RelyID?
A: To subscribe to RelyID, click MY HOME at the top of the page and follow the GET RELYID VERIFIED link.  Then complete the billing information, agree to the terms and conditions and click CONTINUE.  After that, you’ll need to complete the RelyID survey information.  Once your identity has been confirmed (usually only a matter of a minutes) the RelyID logo will be added to your profile.

Q: How long is my RelyID subscription good for?
A: Your RelyID subscription renews automatically every six months.

Q: Can I cancel my RelyID subscription?
A: Yes.  To cancel your RelyID subscription, follow the MY ACCOUNT link underneath MY TOOLS, on the left.  Then follow the MANAGE MY RELY ID SUBSCRIPTION link and follow the instructions on that page.

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Q: What is the Coaching Center?
A: The Coaching Center is your roadmap to success in online dating.  Subscribing to the Coaching Center gives you exclusive access to everything you need to know to have a great profile -- from profile advice on how to make yourself more clickable -- to how to write a no-fail email. 

Q: How do I get to the Coaching Center?
A: To get to the Coaching Center, simply click on COACHING CENTER at the top of your screen. 

Q: What if I want to cancel my access to the Coaching Center?
A: You can cancel at any time.  To update or cancel any of your preferences, just follow the MY ACCOUNT link underneath MY TOOLS, on the left, and click on CANCEL MY EXCLUSIVE ACCESS TO THE COACHING CENTER. 

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Q: What is TRUE U magazine?
A: TRUE U magazine is your best resource for information on dating, romance and relationships.  With a staff of internationally recognized psychologists, award-winning writers and experienced relationship experts, TRUE U magazine gives you fresh insight into the dating world.  Check out the latest issue here.

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Q: Why should I add my photo?
A: It's simple: Profiles with photos get seen first – so without a photo, you may never even be seen!

And, when you think about it, who are you more likely to contact: A member with a photo or a member without one? Statistics prove that profiles with photos get up to 23 times more attention.  That may be because we're all conditioned to rely upon someone's appearance to form opinions about physical attraction, health and hygiene, trustworthiness, etc.  Only subscribers who have gone through background screening will be able to see your private photos.  And remember – profiles with photos get seen first in search results!

Upload your photo now to increase your chances of meeting Mr.  – or Ms.  – Right.

Q: How do I add a photo?
A: Click MY PROFILE at the top of the page, then click the link to add your photo.  Click BROWSE to locate the desired photo(s) on your computer and select as many photos as you like.

Q: What are the guidelines for posting a photo?
A: The guidelines for posting a photo are:

1.	Your primary photo must clearly and prominently feature your face.  Blurry photos or photos that do not show most of your face may be rejected.
2.	Your primary photo must be recent (within 2 years).
3.	Illustrations, drawings or caricatures are not acceptable for your primary photo.
4.	Both color and black-and-white photos are acceptable.

Maximum File Size (per photo): 8 MB
Acceptable Formats: .JPG, .GIF, .BMP or .PNG

Q: How many photos can I add?
A: You can add as many photos as you'd like in order to give someone a complete "picture" of you.  Only one photo can be set as your primary photo.  Your primary photo will be the one that is seen first by other members viewing your profile.

Q: I already have a photo, but how do I add others?
A: Log in and follow the MY PHOTOS linkunder MY PROFILE, on the left.  On the ADD PHOTOS tab, click ADD PHOTOS.  Click BROWSE to locate the desired photo(s) located on your computer.  You may select as many photos as you'd like.  If you have accidentally selected a photo that you do not want to add, highlight the appropriate file(s) and then click REMOVE.  Or, if you would like to delete all selections, click CLEAR ALL.  Once you have chosen the photo(s) you would like to add to your profile, click UPLOAD.

Q: How long will it take for my photo to appear?
A: It usually takes less than an hour for your photo to be approved and appear on your profile.  If we find a problem with your photo, we'll send you an email with additional instructions to get it approved.

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Q: Why should I add a video to my profile?
A: A video can make your profile sing and dance! It's a great way to give someone an even more complete picture of who you are and what you're like.

Q: How do I add a video?
A: Click MY PROFILE at the top of the page, then click the link to add your video.  Click BROWSE to locate the desired video(s) on your computer and select as many files as you like Once you have chosen the video you would like to upload, you can add a comment about the video.  To add your video to your profile, click UPLOAD. 

Q: What are the guidelines for posting a video?
A: The video must contain footage of you, and must not be offensive.

Maximum File Size (per file): 32 MB
Most Common Formats: .avi, .wmv, and .mov

Q: How many videos can I add?
A: You can add as many videos as you'd like.

Q: I already have a video, but how do I add others?
A: Log in and follow the MY PHOTOS link underneath MY PROFILE, on the left.  Select the ADD VIDEO tab, then click ADD VIDEO.  Click BROWSE to locate the desired video(s) located on your computer.  Once you have chosen the video you would like to upload from your computer, you may add a comment about the video.  To add your video to your profile, click UPLOAD.

Q: How long will it take for my video to appear?
A: It usually takes less than an hour for your video to be approved and appear on your profile.  If we find a problem with your video, we'll send you an email with additional instructions to get it approved.

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Q: Why should I add my voice to my profile?
A: A voice file can let you be heard - right from your profile! It's a great way to give someone an even more complete sense who you are and what you're like. 

Q: How do I add my voice?
A: Click MY HOME at the top of the page.  You can access all your media, including voice, in one place.  Click either photo or video to add voice files.  Once you have chosen the voice file you would like to upload from your computer, you may add a comment about the voice file.  To add your voice to your profile, click UPLOAD. 

Q: What are the guidelines for posting a voice file?
A: The voice file must contain your voice, and must not be offensive.

Maximum File Size (per file): 32 MB
Most Common Formats: .mp3, .wav and .wma

Q: How many voice files can I add?
A: You can add as many voice files as you'd like.

Q: I already have a voice file, but how do I add others?
A: Log in and follow the MY PHOTOS link underneath MY PROFILE, on the left.  Select the ADD VOICE tab, then click ADD VOICE.  Click BROWSE to find the desired voice file located on your computer.  Once you have chosen the voice file you would like to upload from your computer, you may add a comment about the voice file.  To add your voice to your profile, click UPLOAD.

Q: How long will it take for my voice file to appear?
A: It usually takes less than an hour for your voice file to be approved and appear on your profile.  If we find a problem with your voice file, we'll send you an email with additional instructions to get it approved.

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Q: How do I search for other members on TRUE?
A: You can search for other members by clicking SEARCH at the top of the TRUE Web site.  There are several different ways to search – here are just a few:

1.	Screen Name Search – If you specifically know the member's screen name you are looking for.
2.	Quick Search – This will show you all members based on gender/age/area and photos.
3.	Advanced Search – You can narrow your search even more: by age, height, weight, eye color, religion and more.
4.	Keyword Search –This is a great way to find someone with the same interests (hobbies, sports or music, for example) as you.
5.	Who's Online & Who's Chatting – Instantly find those who are ready and waiting to talk via email or chat.
6.	Who's Seen My Profile – See who's checked out your profile.
7.	Who's New to TRUE? – This search shows you the members who've recently joined TRUE.
8.	Who's Looking For Me? – This search shows you members who are looking for someone just like you based on the your description in the About Me section of your profile.
9.	Who's My Basic Match? – You can see which members are a match for you based on how your completed About Me & Who I'd Like section of your profile.

Q: How can I easily save members to view again later?
A: When you’re looking at another member’s full profile you’ll see the phrase ADD TO FAVORITES underneath the main photo.  Click this link to add this member to your Favorites list.  You’ll see additional opportunities to add members to your Favorites list at other places around the site, including Live Chat. 

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Q: What is a wink?
A: A wink is the electronic equivalent of making eye contact.  It is a fast way to let someone know you found something about them interesting or would like to initiate contact.

Q: How can I wink at someone?
A: Winking at someone is as easy as clicking your mouse.  Once you log in, simply click on the w ink icon on the profile of someone you're interested in, and you'll receive an on-screen confirmation that your wink was sent.

To see if anyone has winked at you, log in to see if you have new messages.  You can also click on MY INBOX at the top of the screen to check for new winks and emails.  To see new winks, select WINKS underneath MY FOLDERS; to see emails, select EMAIL underneath MY FOLDERS. 

Q: How do I stop wink assistant emails from being sent to me?
A: If you would prefer to NOT receive TRUE's wink assistant by email, log in and select MY INBOX at the top of the screen, then select MY SETTINGS.  Click on EMAIL OPTIONS, and uncheck the box next to SEND ME ESSENTIAL TIPS AND ADVICE TO MAKE THE MOST OF MY TRUE MEMBERSHIP.  Then click SAVE CHANGES.

Q: How can someone wink back at me when I didn't wink at them first?
A: Members are winking back at you based on the winks that you asked TRUE to send on your behalf.  When you completed Step 1 of your profile, we offered to send winks to people who match what you're looking for and to people who are looking for someone like you.  Because you get more winks if you send more winks, this feature increases your chances of meeting quality matches sooner.

Q: How often will TRUE send winks on my behalf?
A: At your request, TRUE can send winks on your behalf — but only twice.  The first time is usually within 24 hours after you complete Step 1 of your profile and request that we send some winks to help you get started.  You also can request that we send more winks on your behalf by editing the About Me & Who I'd Like section of your profile.  Of course, we're always happy to deliver winks to members you're interested in — but only when you press WINK AT ME in their profiles. 

Q: How can I turn off this helpful feature?
A: Follow the ABOUT ME & WHO I’D LIKE link, underneath My Profile, on the left.  Make any changes you’d like to your profile and once you get to step 5, uncheck the boxes next to LET US HELP YOU GET STARTED, then press CONTINUE.

Q: Can TRUE send winks on my behalf to more compatible matches?
A: TRUE sends winks on your behalf based on the information you told us about yourself and who you'd like to meet.  To have winks sent to more compatible matches, follow the ABOUT ME & WHO I’D LIKE link, underneath My Profile, on the left.  Take the time to answer each question thoughtfully.  At the end of the section, leave the checkboxes marked at the end and press CONTINUE to ask us to send winks on your behalf. 

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Q: How do I join a room from the lobby?
A: Simply click on the desired chat room name or the JOIN link to enter that chat room.  If a room shows FULL, select another room. 

Q: What do I do if a room is full?
A: TRUE limits the number of people in a chat room to enable better conversations.  If a chat room is full, select another chat room and click on that chat room name or the JOIN link to enter. 

Q: How do I see who’s chatting in a room?
A: From the chat lobby, you can see which members are in a room before you enter it: Click the (+) sign to the left of the room's name.  The (+) sign expands the chat room to show the names of those in it.  The (-) sign collapses it again.  Once you've entered a chat room, you can see the screen names of everyone in that room in the Member List.  You'll also be able to see live video (if a member has a webcam, indicated by an orange videocam icon to the left of their member name) or a profile photo (if a member has a profile photo, indicated by a yellow camera icon to the left of their member name) in the Live Chat windows. 

Q: How do I use my webcam?
A: If you have a webcam connected to your computer, TRUE will recognize it and give you the option to turn it on within TRUE chat.  From the chat room, click MY VIDEO and you have the option to allow or deny access to your web cam (If you choose ALLOW, then this permits your live video to be shown.  If you choose DENY then your live video will not be shown).  To stop broadcasting your video, you can simply leave the chat room.  *Note: If you don’t see the MY VIDEO link, it means TRUE is not recognizing your webcam.  Please check your webcam connections or call Customer Care for further assistance. 

Q: How do I chat with everyone in a chat room?
A: To chat with everyone in a room, type your message into the message box below the dialogue window, then click SEND or hit ENTER. 

Q: Whose videos/photos are in the Live Chat windows of the chat lobby?
A: TRUE randomly selects members who are actively chatting in a public chat room and have videos or photos available to appear in the Live Chat windows of the chat lobby. 

Q: How can I make my chat view larger?
A: Inside the chat room, you can click on a video to select it and then click the LARGE VIEW link to increase the size of the chat video.  To shrink the video back to its original size, click the SMALL VIEW link. 

Q: How do I load another member’s image or video into a Live Chat window?
A: Members with webcams are indicated by an orange videocam icon to the left of their screen names.  Members with a photo are indicated by a yellow camera icon to the left of their screen names.  Click which Live Chat window you would like to add video or a photo to and then click the member’s screen name to add that member to the selected Live Chat window.  To remove a video or photo from a Live Chat window, click the X.

Q: How do I see information on others in the chat room?
A: Add a member to the Live Chat window by clicking a Live Chat window and then click on that member’s screen name.  Click the member’s Profile Summary icon to see additional information. 

Q: How do I view somebody's full profile?
A: Add a member to the Live Chat window by clicking a Live Chat window and then click on that member’s screen name.  Click the member’s Profile Summary icon and then click the VIEW MY PROFILE link. 

Q: How do I kiss or hug someone in chat?
A: Add a member to the Live Chat window by clicking a Live Chat window and then click on that member’s screen name.  Click the member’s Profile Summary icon and then click KISS ME or HUG ME.

Q: How do I ignore someone in the chat room?
A: You can choose to stop seeing messages from specific people in the chat room you're in.  Add a member to the Live Chat window by clicking a Live Chat window and then click on that member’s screen name.  Click the member’s Profile Summary icon and then click IGNORE ME.  That member’s name will now appear grey in the Member List. 

Q: How do I stop ignoring someone?
A: From the Live Chat window, click the member’s Profile Summary icon and then click STOP IGNORING ME.

Q: How do I send a message to only one person in public chat (without others seeing it)?
A: We call that whispering.  To whisper to a member in a public chat room, add that member to the Live Chat window and click the Profile Summary icon, then click WHISPER TO ME Above your message box you will see WHISPERING PRIVATELY TO ...  and your SEND button will now say WHISPER.

Q: How do I stop whispering so I can chat with the whole room again?
A: Click the STOP WHISPERING link above the WHISPER button in your message box area to resume public chatting.

Q: How do I invite somebody to a private chat room?
A: Add a member to the Live Chat window by clicking a Live Chat window and then click on that member’s screen name.  Click the member’s Profile Summary icon and then click LET'S CHAT PRIVATELY.  If your invitation is accepted, a new private chat window will pop up over your current window.  If that person is unavailable for private chat, you may try again later. 

Q: How do I change rooms?
A: Click the MOST POPULAR CHAT ROOMS link at the top of the chat room page to view the list of chat rooms.  Clicking a room name will move you out of the current room and into the new room you selected.  You may also click on the CHAT LOBBY link above to return to the lobby and see a full list of all TRUE public chat rooms. 

Q: How do I block or allow private chat invitations from other members?
A: Log on to your TRUE account, then in the left navigation bar click on the MY ACCOUNT link found under the MY TOOLS heading.  Click BLOCK PRIVATE CHAT INVITATIONS or ALLOW PRIVATE CHAT INVITATIONS to set your preference.

Q: I've downloaded the latest version of Flash but I'm still having problems chatting or getting my webcam working.  What can I do?
A: You may need to uninstall then reinstall Flash.  Adobe has a special uninstall program you can download here and then click here to reinstall Flash.  If you still have trouble, please contact Customer Care.

Q: How can I get more help on chat?
A: If you need help, visit the TRUE Customer Care room to learn more about chat, or please contact Customer Care. 

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Q: How can I comment on another member’s profile?
A: To leave a comment, view another member’s full profile by clicking on the screen name, and submit your comment in the comments box.  Comments must be approved by the member before they appear on the profile.

Q: How do I control the approval process for comments on my profile?
A: Visit your My Profile page and choose the EDIT MY PROFILE tab above your photo.  In the comments box, you’ll see a section with options on how profiles get approved.  You can choose to automatically approve comments, manually approve comments or allow only members in your Favorites list to post comments automatically. 

Q: How do I approve comments on my profile?
A: Visit your My Profile page and choose the EDIT MY PROFILE tab above your photo.  In the comments box, click MANAGE COMMENTS.  In the Manage Comments screen that pops up, newest comments are displayed first.  Click APPROV or DELETE for each new comment.  You can also delete comments that you formerly approved.  The status of each comment will continue to show in this box.  Approved comments will appear on your profile.  Deleted comments can only be seen by you in the Manage Comments screen. 

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Q: What is TRUE Security?
A: TRUE provides multiple layers of security that give our members peace of mind and enable them to feel confident about communicating with and meeting one another.  Click here for more information about TRUE Security.

Q: What is Single Certification?
A: TRUE requires that every member certify that he or she is not married.  Representing yourself as single if you are married may constitute fraud and could subject you to civil and criminal penalties under U.S.  federal and state law. Click here for more information about Single Certification.

Q: What is Safe, Secure Screening?
A: As part of our safer, smarter dating philosophy, TRUE screens every member against one of the largest criminal record databases on the Internet.  Anyone with a U.S.  felony or sexual offense conviction recorded in this database is prohibited from communicating with TRUE's members.  Click here for more information about Criminal Screening.

Q: What is Advanced Blocking?
A: Unlike other online services, TRUE gives you greater control by allowing you to block out potential matches.  You can block a specific member from contacting you again by checking the box next to that person's screen name in your inbox, then clicking BLOCK.  You can also block out potential matches in several categories following the CONTROL WHO SEES ME link under MY TOOLS, on the left.  Click here for more information about Advanced Blocking.

Q: What is Who's Seen My Profile?
A: Who's Seen My Profile? allows you to browse a list of members who have seen your profile.  Log in and follow the Who's Seen My Profile? link, under FIND SINGLES, on the left of the screen to see who's interested in you!

Q: Does Who's Seen My Profile? show me everyone who's seen my profile?
A: No, all members who have seen your profile may not appear in your list.  The counter on may not match the number of members displayed.  In some instances, members may have hidden their profiles or blocked themselves from appearing. 

Q: How do I block my profile from appearing in other members' Who's Seen My Profile? list?
A: If you do not want other members to see that you have viewed their profile, click here and follow the instructions under Who's Seen My Profile?

Q: What is Virtual Dating?
A: Once you've found someone on TRUE you'd like to get to know, you can go on a Virtual Date, using TRUE's live videochat.  You can see and hear what they're like before any contact information is exchanged.  Click here for more information about Virtual Dating. 

Q: What is the TRUE Code of Ethics?
A: At sign-up, every TRUE member agrees to follow a code of ethics that requires honesty, decency and respect for fellow members.  Click here for more information about the TRUE Code of Ethics.

Q: What is the TRUE.com User Agreement?
A: The TRUE User Agreement describes the contractual relationship between you and TRUE.  You must read and agree to the TRUE User Agreement in order to use the TRUE.com service.  Click here to read the TRUE User Agreement.

Q: How does the TRUE Privacy Policy protect me?
A: Our privacy policy protects your personal information.  Click here to learn more about the TRUE Privacy Policy.

Q: How do I know that my email is secure?
A: TRUE utilizes a unique triple-blind technology to better protect your privacy.  Any time a member communicates with another member on our site, we implement a three-step process that keeps both parties' identities undetectable.

1.	A sender's personal "from" address is stripped and replaced with the sender's TRUE email address.
2.	The email recipient's TRUE email address is replaced with his or her personal email address.
3.	All original email headers are stripped and re-created to show that they originated from TRUE.  This stops members from tracing the message back to the sender's actual physical location.

These features allow members on TRUE to communicate with their email package of choice without fear of losing anonymity through our site.

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Sexploration

Q: Why did TRUE develop the Sexploration test?
A: TRUE recognizes that physical chemistry can be essential to successful, lasting relationships.  Based on feedback from our members, we know that some people begin looking for "The One" through dating or other casual encounters; others prefer to focus on whether their potential partners will be good relationship material.  TRUE has invested considerable time and resources to offer state-of-the-art, scientifically validated, independently certified compatibility tests to help our members find their most compatible matches -- no matter how they choose to find them. 

Q: How do I take the Sexploration test?
A: Click the gray BETTER SEX button at the top of any page and follow the directions.

Q: Can I keep my profile from showing up in another subscriber's sexually compatible matches?
A: Yes, you can take the Sexploration test and hide your results from others by checking the box that says BLOCK MY PROFILE FROM APPEARING IN OTHER MEMBERS’ SEXPLORATION SEARCH RESULTS on CONTROL WHO SEES ME under MY TOOLS, on the left. 

Q: Where do I go to view my Sexploration test results?
A: You can view your Sexploration test results after completing the Sexploration test or by going to MY PROFILE and clicking on SEXPLORATION TEST RESULTS on the left side of the page.

Q: How can I tell if someone is sexually compatible with me?
A: After you've completed the Sexploration test, you can find others who are sexually compatible with you by logging in and following the SEXUAL MATCHES link, under MY MATCHES, on the left side of the page. 

Q: Can I retake the Sexploration test?
A: Yes, you can retake the Sexploration test.  However, every time you retake the Sexploration test your new results will replace your previous results. 

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TRUE Personality test

Q: What is the TRUE Personality test and how does it work?
A: The TRUE Personality test is a scientific test that shows you which of the eight personality types you are and how your personality matches up with other TRUE members.

Q: How do I take the TRUE Personality test?
A: Just click here and start answering questions.  If you haven't already paid for exclusive access to TRUE's tests, you'll be prompted to do so.  And, if you're not already a member, you'll need to provide some basic information so that we can ask you questions customized for you. 

Q: How do I see my TRUE Personality test results?
A: To view your TRUE Personality test results, go to MY PROFILE and click on TRUE PERSONALITY TEST RESULTS on the left side of the page.

Q: I had to exit before finishing the test.  Do I have to start all over?
A: No, your questions will be saved and you may finish the test at a later time.  However, once you exit the test, you will not be able to change any of your answers unless you retake the whole test.

Q: Can I retake the TRUE Personality test?
A: Yes, you can retake the TRUE Personality test.  However, every time you retake the TRUE Personality test your new results will replace your previous results.

Q: How do I search for matches using the TRUE Personality test?
A: After you've completed the TRUE Personality test, run a search and click on the ARE WE COMPATIBLE link on any profile to learn all about how you match up with that member.

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TRUE Romance test

Q: What is the TRUE Romance test and how does it work?
A: The TRUE Romance test is a scientifically based test that shows you which of the eight romance types you are and how your type matches up with other TRUE members.

Q: How do I take the TRUE Romance test?
A: Just click here and start answering questions.  If you haven't already paid for exclusive access to TRUE's tests, you'll be prompted to do so.  And, if you're not already a member, you'll need to provide some basic information so that we can ask you questions customized for you.

Q: How do I see my TRUE Romance test results?
A: To view your TRUE Romance test results, go to MY PROFILE and click on TRUE ROMANCE TEST RESULTS on the left side of the page. 

Q: I had to exit before finishing the test.  Do I have to start all over?
A: No, your questions will be saved and you may finish the test at a later time.  However, once you exit the test, you will not be able to change any of your answers, unless you retake the entire test.

Q: Can I retake the TRUE Romance test?
A: Yes, you can retake the TRUE Romance test.  However, every time you retake the TRUE Romance test your new results will replace your previous results.

Q: How do I search for matches using the TRUE Romance test?
A: After you've completed the TRUE Romance test and signed up for your free membership, it's easy to see how compatible your romance type is with others.  Just click on the ARE WE COMPATIBLE link on any profile to learn all about how you match up with that member.

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TRUE Interests test

Q: What is the TRUE Interests test and how does it work?
A: The TRUE Interests test is a scientifically based test that shows you which of the five interests types you are and how your type matches up with other TRUE members. 

Q: How do I take the TRUE Interests test?
A: Just click here and start answering questions.  If you haven't already paid for exclusive access to TRUE's tests, you'll be prompted to do so.  And, if you're not already a member, you'll need to provide some basic information so that we can ask you questions customized for you. 

Q: How do I see my TRUE Interests test results?
A: To view your TRUE Interests test results, go to MY PROFILE and click on TRUE INTERESTS TEST RESULTS on the left side of the page. 

Q: I had to exit before finishing the test.  Do I have to start all over?
A: No, your questions will be saved and you may finish the test at a later time.  However, once you exit the test, you will not be able to change any of your answers unless you retake the entire test.

Q: How can I add, remove and edit my interests?
A: To add, remove and edit your interests, just visit the TRUE Interests test.  There you can view your existing entries and can add, remove or edit as you like.  You may update your interests anytime and as often as you wish.

Q: How do I search for matches using the TRUE Interests test?
A: After you've completed the TRUE Interests test, just click on the ARE WE COMPATIBLE link on any profile you like to see what common interests you share with other singles.

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TRUE Commitment test

Q: What is the TRUE Commitment test and how does it work?
A: The TRUE Commitment test is a scientifically based test that shows you which of the eight commitment types you are and how your type matches up with other TRUE members. 

Q: How do I take the TRUE Commitment test?
A: Just click here and start answering questions.  If you haven't already paid for exclusive access to TRUE's tests, you'll be prompted to do so.  And, if you're not already a member, you'll need to provide some basic information so that we can ask you questions customized for you.

Q: How do I see my TRUE Commitment test results?
A: To view your TRUE Commitment test results, go to MY PROFILE and click on TRUE COMMITMENT TEST RESULTS on the left side of the page. 

Q: I had to exit before finishing the test.  Do I have to start all over?
A: No, your questions will be saved and you may finish the test at a later time.  However, once you exit the test, you will not be able to change any of your answers unless you retake the entire test.

Q: Can I retake the TRUE Commitment test?
A: Yes, you can retake the TRUE Commitment test.  However, every time you retake the TRUE Commitment test your new results will replace your previous results.

Q: How do I search for matches using the TRUE Commitment test?
A: After you've completed the TRUE Commitment test, click on the ARE WE COMPATIBLE link on any profile you like to learn all about how you match up.

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TRUE Communication test

Q: What is the TRUE Communication test and how does it work?
A: The TRUE Communication test is a scientifically based test that shows you which communication type you are and how your type matches up with other TRUE members.

Q: How do I take the TRUE Communication test?
A: Just click here and start answering questions.  If you haven't already paid for exclusive access to TRUE's tests, you'll be prompted to do so.  And, if you're not already a member, you'll need to provide some basic information so that we can ask you questions customized for you.

Q: How do I see my TRUE Communication test results?
A: To view your TRUE Communication test results, go to MY PROFILE and click on TRUE COMMUNICATION TEST RESULTS on the left side of the page. 

Q: I had to exit before finishing the test.  Do I have to start all over?
A: No, your questions will be saved and you may finish the test at a later time.  However, once you exit the test, you will not be able to change any of your answers unless you retake the entire test.

Q: Can I retake the TRUE Communication test?
A: Yes, you can retake the TRUE Communication test.  However, every time you retake the TRUE Commitment test your new results will replace your previous results.

Q: How do I search for matches using the TRUE Communication test?
A: After you've completed the TRUE Communication test, jclick on the ARE WE COMPATIBLE link on any profile you like to learn all about how you match up.

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Q: Is everyone subjected to criminal screening?
A: Every TRUE member is screened against one of the largest criminal records databases on the Internet before they are allowed to communicate with other members.  Members who fail this screening because they have a U.S.  felony or sexual-offense conviction recorded in this database are prevented from communicating with other TRUE members.  For current lists of covered jurisdictions, click here.

Q: Can I request criminal screening on a specific person and see the results?
A: No.  TRUE does not share any criminal screening information on members. 

Q: Are the results of all criminal screening publicly available?
A: Real-time background searches are powered by some of the largest criminal records databases on the Internet, whose proven technology finds U.S.  criminal records that other screening methods miss altogether.  TRUE does not share any information about its members.

Q: Is it possible for convicted felons to be on the site?
A: We can't guarantee that criminals can't get on our site, but we can guarantee that they'll be sorry they did.  Our Member Safety team vigorously pursues individuals who misrepresent themselves on our website.  We report violators to appropriate federal, state and local authorities, including parole boards.  We also actively pursue prosecution of these offenders in other ways.  For a recent example of our prosecution efforts, click here. 

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Q: Should I report members who tell me they are separated or in the process of getting a divorce?
A: Yes.  TRUE prohibits separated individuals from becoming communicating members of our website. 

Q: I just met a member online, and she has already told me she loves me and wants to meet me.  Should I be concerned?
A: You should be suspicious if any member expresses love for you after only a few emails.  This is typical of Russian and Nigerian scammers.  They claim to quickly fall in love and say they can’t wait to meet you.  They frequently talk of settling down or getting married.  Next they ask for money to help pay for a plane ticket or travel visa, just to be together.  These scammers should be reported immediately.

Q: A woman I met online told me she is stranded and needs money to get back to the United States.  Could this be a scam?
A: Yes, this is a typical scam with several variations.  Here is an example of one variation: The woman claims to have traveled to a foreign country with a friend, who has left her, taking all her money.  She is stranded, unable to pay the hotel bill and asks for help.  Don’t fall for this scam.  Report it immediately.

Q: A member tells me he has traveled to Africa on business.  He has taken U.S.  postal money orders to pay for expenses but the local bank will not accept them.  Should I help him by exchanging the money orders for cash?
A: No! Never agree to send money, to cash a check, or to cash a money order from a person you meet online, especially if this person is outside the United States.  This is a common scam using fraudulent U.S postal money orders.  Immediately report any member who asks for money or asks for help exchanging money orders. 

Q: I received emails from several members asking that I email them at their private email address or move off-site to chat.  Is there any harm in doing this?
A: Scammers typically ask members to move off-site to avoid detection.  TRUE goes to great lengths to protect your identity online.  We protect your personal information, and all original email headers are stripped and re-created to protect your private email address.  This protection is vital.  If you decide to exchange personal email addresses with another member, your anonymity is no longer protected. 

Q: I met a man and we planned to marry but I found out he was already married.  I thought you checked for that.
A: We are committed to safer dating.  Our Single Certification process requires that every member certify that he or she is not married.  However, no system is perfect and clever individuals occasionally do slip through.  Our Member Safety team vigorously pursues individuals who misrepresent themselves on our website.

Q: I met a girl online and found out she lied in her profile; she was only 15 years old.  How was she allowed on TRUE?
A: We rigorously screen each member profile and photo in an effort to screen out underage members.  However, screening is not perfect, and sometimes individuals misrepresent themselves in order to improperly access our site.  Our Member Safety team vigorously pursues individuals who misrepresent themselves on our website.  If you suspect that a member is underage, please report your concern to Member Safety immediately. 

Q: How do I report chat room abuse?
A: Please describe the events or nature of the abuse.  Be as specific as possible.  When possible, please copy and paste the text of any conversations or emails into your report.  If you have screen shots, please add attach them to your report. 

Q: Is it OK to upload photos of my kids?
A: Although your children are a large part of your life, we strongly discourage pictures that include your children.  Many security experts believe you should not freely disclose images, names and ages of your children or grandchildren — along with other personal information — before you are comfortable with someone new. 

Q: Is everyone subjected to criminal screening?
A: Every TRUE member is screened against one of the largest criminal records databases on the Internet before they are allowed to communicate with other members.  Members who fail this screening because they have a U.S.  felony or sexual-offense conviction recorded in this database are prevented from communicating with other TRUE members. 

Q: Is it possible for convicted felons to be on the site?
A: We can't guarantee that criminals can't get on our site, but we can guarantee that they'll be sorry they did.  Our Member Safety team vigorously pursues individuals who misrepresent themselves on our website. 

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