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Safety Q&A

By TRUE's Member Safety team
Email TRUE about this story

Q: What is the right time to give another member your real name?

A: We advise our members to keep the relationship anonymous at the outset. You should stay anonymous and protect your identify until you get a comfortable feeling about the other person, until you really get to know them online.

Before you take your relationship offline, you need to find out as much as possible about the person you are going to meet. The more you know about the person you are going to meet, the safer you are going to be when you meet. When you feel like you're ready to meet in person, then — and only then —- should you reveal your identity.

"Identity" means first name and last name and some other identifying information — perhaps a cell phone number — but nothing too identifying. NEVER reveal your Social Security number or any financial information. At this point in your relationship, don't give out your address or place of employment. That information should not be revealed until you're ready to take the relationship a little further still. The more you go in the direction of revealing yourself, the more vulnerable you become, to some extent.

Revealing your identity should be a progressive process. You should only reveal more information about yourself as your trust is earned by the other party.

WARNING

At TRUE, we take our members’ safety seriously. We don’t want felons or marrieds on our website, period. If you are a criminal or married, DO NOT use our website. Consider this to be fair warning: Our Member Safety team vigorously pursues individuals who misrepresent themselves on our website. We report violators to appropriate federal, state and local authorities, including parole boards. We also actively pursue prosecution of these offenders in other ways. For example, we recently filed a civil lawsuit against a convicted felon and Florida registered sex offender for misrepresenting his felony status when attempting to access TRUE’s members. This felon was prevented from communicating with TRUE’s members due to TRUE’s proactive policy that requires criminal background screenings on its communicating members in the U. S. – the only one of its kind among major online dating sites. TRUE is the only online dating company that has pursued civil prosecution of an individual for misrepresenting himself online. TRUE’s first lawsuit was filed in November 2005 and was resolved by agreement, the terms of which required the sex offender to: (1) cancel his existing memberships and refrain from using TRUE.com and other companies in the online dating and relationship industry; (2) complete a community service  obligation; and (3) pay damages to TRUE.

We can't guarantee that criminals can't get on our site, but we can guarantee that they'll be sorry they did. DISREGARD THIS WARNING AT YOUR PERIL.

For a recent example of our prosecution efforts, click here.