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At TRUE, we work to provide a safer dating environment for singles. You must agree to comply with our member code of ethics, certify that you are not married and pass our criminal background screening process before you’re allowed to communicate with other members.
No system of dating is totally safe,
including our online relationship site;
YOU HAVE THE FINAL RESPONSIBILITYFOR YOUR OWN SAFETY.
At TRUE, we take our members’ safety seriously. We don’t want felons or marrieds on our website, period. If you are a criminal or married, DO NOT use our website. Consider this to be fair warning: Our Member Safety team vigorously pursues individuals who misrepresent themselves on our website. We report violators to appropriate federal, state and local authorities, including parole boards. We also actively pursue prosecution of these offenders in other ways. For example, we recently filed a civil lawsuit against a convicted felon and Florida registered sex offender for misrepresenting his felony status when attempting to access TRUE’s members. This felon was prevented from communicating with TRUE’s members due to TRUE’s proactive policy that requires criminal background screenings on its communicating members in the U.S. – the only one of its kind among major online dating sites. TRUE is the only online dating company that has pursued civil prosecution of an individual for misrepresenting himself online. TRUE’s first lawsuit was filed in November 2005 and was resolved by agreement, the terms of which required the sex offender to: (1) cancel his existing memberships and refrain from using TRUE.com and other companies in the online dating and relationship industry; (2) complete a community service obligation; and (3) pay damages to TRUE.
We can't guarantee that criminals can't get on our site, but we can guarantee that they'll be sorry they did. DISREGARD THIS WARNING AT YOUR PERIL.
For a recent example of our prosecution efforts, click here. |
Common sense and sound judgment will help you be better protected as you date. TRUE's Security Department recommends that you follow this safety checklist:
Meeting on TRUE
| 1. |
Do not include identifying information in your profile, including your full date of birth, or information about your children or immediate family. Do not discuss your children with anyone until you have met and feel comfortable with your date. |
| 2. |
When you're emailing or chatting, do not give out your real name, address, place of employment, phone number, mobile number or non-TRUE email address until you have met and have a good feeling about your date. |
| 3. |
Use TRUE email to establish contact, instead of giving out a personal email address. TRUE’s triple-blind email process removes your outside email address to help protect your privacy. |
Virtual first date
| 4. |
Use TRUE chat rooms (including videochat) for your first date. It's important to get a good feeling before meeting someone in person in the offline world. An online virtual date allows you to see a face, hear a voice and get to know your date’s personality before you take that offline step. |
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| 5. |
Request your date’s picture before you agree to meet in the chat rooms or in person. A picture serves as a means of identification. If the picture does not reflect your date's actual appearance notify TRUE Security or call TRUE Customer Care at 1.866.583.TRUE (8783). |
| 6. |
When you meet in the chatrooms, verify your date's profile information and verify key details from email exchanges. During and after your virtual date, ask yourself these questions:
- Do I get an overall uneasy feeling about my date?
- Does my date make me feel uncomfortable?
- Is my date unable to verify key profile facts or details of email conversations?Are there any inconsistencies?
- Did my date raise any oddly out-of-context subjects, like financial needs or medical problems?
- Did my date make any inappropriate suggestions or cross any lines?
If you answered yes to any of these questions you would want to consider any additional meetings very carefully before you agree to them. |
Meeting offline
7. |
Agree on a well-lit public place like a coffee shop or a restaurant for a first meeting. Agree on a length of time for your meeting. Make your first meeting during daylight hours. |
| 8. |
Wear conservative clothing to your first meeting. Avoid suggestive language and jokes. Avoid alcohol or anything that could impair your judgment. |
| 9. |
When you go out, always carry your mobile phone, coins for a pay phone and taxi money. Tell someone where you're going, the screen name of the member you’re going to meet, your mobile number and your estimated time of return. Invite a friend to go with you to the meeting place, and ask your friend to watch you from across the room. |
| 10. |
Use the date to further verify information you’ve been given. At the end of your first meeting, you can decide whether to exchange names and phone numbers with your date. Even if the date is going well, do not extend it beyond the allotted time. |
| 11. |
If you feel uncomfortable, stop the date and leave by taxi or leave with the friend who is watching you from across the room .Do not leave in your own car. Ask an employee of the location to walk you to the taxi. |
| 12. |
Avoid further communication with your date on TRUE. If information your date provided was untrue or if your date contacts you inappropriately, immediately inform TRUE Security or contact TRUE Customer Care.
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| 13. |
Never agree to be picked up at your home. Always provide your own transportation to and from your date and meet in a public place with many people around.
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TRUE's Member Safety team is dedicated to maintaining an ethical environment for serious singles to meet. Please notify TRUE Security or contact TRUE Customer Care if you suspect that a member is not complying with the member code of ethics or if you have other security concerns or questions.
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